Stories from real customers

Sam Keyes

Just bought a 2024 Hyundai Palisade from this dealership, and I’ll say the service was friendly and patient. Braden Tidwell, was a great salesman, who didn’t push us, but worked with us to get the car we wanted. I was also very pleased with the financial manager Aaron Driedger, who was extremely understanding and honest with us. My wife being a veteran and myself in the Army, I really appreciated their willing to help us as well as thorough explanation of the entire process. I personally would recommend that all military personnel especially those with soldiers looking to purchase their first vehicle.

mark blachford

Thank you to Bryant Allen. A family member was in the market for a new car. We spent time at this dealership and looked at several new vehicles. He was very knowledgeable about the new vehicles and provided excellent customer service. We did visit another dealership however we returned to Casa Hyundai and got a much better deal. Thanks again Bryant!

Chasity Sanchez

Previous customer of Borman Auto Plex and Braden Tidwell. I came into Casa to trade in and upgrade my sedan to a brand new SUV. Thank you Braden, Stephen and Robert for treating me like family, meeting all my expectations and helping make this possible today. I'm truly blessed with the entire experience. Thank yiu CASA, home of the Nice Guys!

yellowheartxo

Benny helped me buy my first car, I’ve owned my 2022 Veloster N for almost a year with 5K miles on it so far. I’m truly thankful how I’ve been treated here as a customer, they truly do care & treat people honest & respectful. I’ve had nothing but horrible & terrible experience’s at Hyundai of El Paso & do not recommend them! It’s why I decided to buy my vehicle at Hyundai of Borman at Las Cruces, thank you Borman! Unfortunately I’ll be seeing them soon for some body work & repair’s to my car because someone t-boned me the other day so I’ll post another review when my car is fixed. I’m super depressed & upset as I’ve worked hard for my vehicle & just nervous with the overall situation, hopefully everything goes well, wish me luck.

Michael Davis

My wife and I purchased a new 2024 Tucson at Casa Hyundai this past weekend. I normally never write a review for anything! I have to say that Luciano that does the trade - ins was amazing. I called several days before to get an approximate value on my car, he not only was on top of that, but he worked with our salesman Rich on the sale of our new vehicle. These two men went above and beyond what you normally find in this modern age!! REAL SERVICE BY MEN THAT ACTUALLY CARED about all questions that my wife and I asked!! Rich was on top of all the new car's features and warranties and Luciano worked on getting us the best price for our trade in.... Highly recommend Casa Autoplex and these two in particular!!

Melissa D

Thanks Braden for selling me the 2024 Elantra I love it. Very patient and respectful and even answering questions after sale on things I asked about vehicle function. Appreciate you.

Bob Videto

Very pleased with my decision to buy a Kona Electric. It's a wonderful vehicle. I worked with Isaiah Reed, who helped all the way through. The buying experience was really nice - no pressure to load on add-ons. Good price for the trade-in, too

Kurt Reynertson

Cristian was more than helpful. He went above and beyond to make sure we were taken care of. Highly recommend this young man

Jay Shah

As someone who lives in Albuquerque but has bought his last five cars outside of Albuquerque, I have experience working remotely with dealers to purchase a vehicle. Some dealers are great at it and others are completely inept. I'm happy to report that Casa Hyundai in Las Cruces was one of my overall positive experiences. My salesman Omar took me seriously from the get-go and provided all requested information quickly and without fuss. Sometimes you'll run into a dealer that treats all out-of-city buyers as tire kickers and that's always frustrating, but Omar treated me as if I was in the showroom with him, even though everything was done via phone/text/email. I was looking to purchase a very specific vehicle: 2025 Santa Fe Calligraphy Hybrid in one of the two matte paint options. I was simultaneously talking to four dealers: Colorado Springs (Phil Long), Peoria AZ, Farmington NM (Horace), and Las Cruces NM. Out of all four, Casa Hyundai gave me more for my trade-in than anyone else which went a long way towards making my decision. I was a cash buyer, so they also waived the doc fees which helped. One thing I don't like is they still impose non-negotiable add-ons like etching. Casa, it isn't 2021 anymore. Covid is over, cut that out. The next day I drove down to Las Cruces and purchasing the car took about an hour. Longer than I would have liked, there was a lot of waiting around waiting for different departments (i.e. finance) to become available. But overall the process was easy and they didn't try to sell me on extended warranties which I appreciated. The answer is always no, but we weren't forced to do the song & dance. One thing for cash buyers that they didn't tell me: it takes them 3 weeks to clear your personal check before mailing you the MSO so you can register the vehicle. If you're paying cash, just save everyone time/headache and bring a cashier's check. If Omar had told me this, it's what I would have done. I don't like waiting around for 3 weeks to register the car, but maybe that's just a personal preference. Overall, great experience and would buy another vehicle from Casa Hyundai and Omar.

Renee Rivera

I had done a review previously but I feel the need to add since we had somethings come up after the initial purchase. Again, the buying process all went very smooth. Our salesman, Angel, was very helpful and did his absolute best to get us the best deal possible on our new vehicle. Because of all he did, we were able to walk away with a brand new vehicle. However, an issue came up after the fact. Before they were able to send the payoff for our trade in, a payment came out of our account because it was an automatic withdrawal. When I called to find out how we would get out money back, since that vehicle was no longer ours, and just to see what was going to happen the person I spoke to in finance was very rude. At one point I called him out on his attitude towards me and told him that I didn't appreciate his sarcasm. He laughed it off and said "oh you think I'm being sarcastic? Well it's a good thing this call is being recorded." I could not believe how rude he was and called back the following day. At that point I spoke with Soraya. Dealing with her was a completely different experience. She was very nice and understood my frustration and concern about the payment. She made sure that the payoff went out immediately. I received word from the bank that the payoff had been received, but the amount sent was different from the amount quoted in our paperwork. I called and spoke with Soraya again, but before I could get her all the information she had gone home for the day. I then spoke with Patrick at Honda and informed him of the situation. He assured me that we would get our money back. Although it was a long and scary process, they did everything they could to help us, with the exception of the first person I spoke with. I also want to say that Linda was a great help. She made sure to give all my messages to the right people and made sure I got a call back throughout thus whole ordeal. She went above and beyond. All in all, our issue was resolved and we are happy with our new vehicle. The reason for the 5 stars, even though we had an issue, is because of those that went above and beyond to right any wrong that had occurred. They could have easily dismissed our issue or put it on the back burner, but they didn't. They made sure everything was fixed, and I appreciate that. This could have very easily been a 1 star review, and almost was, but because of they're efforts and understanding they turned it around.

Laura Cruz

Tony Garcia helped us out with this deal. He was professional yet had a great sense of humor. He made everything go quick and smoothly. Great person, great salesman!

Annica Chavez

Just bought a new car!!! Big purchases always give me anxiety, but Braden Tidwell made the process very easy. We discussed what I was looking for in advance and he had the vehicles that matched my wants and needs ready when we arrived. I had a set appointment, so that there was no waste of time. This was the easiest car buying experience I have ever had. He was extremely professional and friendly. My daughter even got dog tags for all 4 of her puppies as a little incentive.

Jessica Rojas

I have to say this place is wonderful! Two days ago I was traveling through Las Cruces to get home to Albuquerque when I car would start. Luckily I was about to get my vehicle to the dealership. I drove in to the service department with a row of over 10 cars scheduled for service. The staff was wonderful to see what they could do for me. Steve, service manager did not hesitate and got me checked in. I truly appreciate that this dealership took time out of their busy schedule to help a stranger passing through!

Z Martinez

Awesome experience! Marquis and the team took such good care of us and made sure I left with the the car I wanted! Thank you!

Eric Milano

Big thanks to Jason at Casa Ford service! My F150 broke down outside of Las Cruces on my way home from Tucson, Arizona. Jason went above and beyond taking my car in right away even though he was very busy with other customers. He got the truck fixed ASAP and got me back out on the road. The work was done very well and I had no further issues. Jason and the service crew went above and beyond providing me with storage for my gear and even helped me out with a loaner vehicle so I could get around while I waited for the truck. Everyone was super helpful at Casa Ford and I am extremely appreciative.

Adam

I recently purchased a new truck from the dealership but ran into some issues... After expressing my disproval with the initial interaction, this place bent over backwards for me to try to make it right. I always appreciate a business whose willing to make corrections on the fly, especially when there's no financial obligation on their part to do so. In the end, I got what I wanted and they made sure I was happy. Thank you Casa. I'd also like to thank Tony personally, their GM, he's dedicated to improving customer service by listening and accepting feedback. David, their sales manager, practically held my hand throughout the process to make sure I was taken care of. I'll be sure to let everyone know what they did for me.

Samantha Simpson

My husband contacted Adrian about a vehicle we found online. Adrian listened to our needs and got us approved before going in. Then the sales guy, Joey met us and got us into a vehicle we liked. He was so patient as we had 2 little ones with us. He understood our needs and helped us every step of the way. The finance guy was great. He got us a payment and interest rate we are comfortable with. Overall Borman took care of us yet again. This is our 4th car from them! I highly recommend them.

Mary Munoz

We were very pleased with our services and felt very comfortable, we will recommend it to everyone great staff

Elyza Rodriguez

We had a great experience! Gabriel Silva helped us out guided and really had the best interest at heart! Thank you!

J N

My service advisor Tom, and the service manager Mike were super helpful dealing with my repair on my civic. Went above and beyond getting me a loaner for the few days it was in for some warranty work. Really professional guys.

Paul Thomason

Rich, and Braden where patient, thorough, and attentive. Buying a car has become a complex tedious process. The paperwork is daunting. These two, along with Robert, the finance manager, made the process as easy as it can be. They were all very professional.

kristen palmer

The whole team was awesome start to finish. Easy process. Braden and Aaron took exceptional care of me as a new car buyer and most of all I love my new car! Thank you Casa Auto Group!

Elvis Antillon

I wanna give a special thanks to Braden and team for helping me find the best option for my vehicle. I wanna thank Braden Tidwell by taking his time and making sure I had vehicle that I wanted in my hands. I highly recommend going directly with Him for a easy experience. He helped me through out the way and made my time easier. Above form being profesional and kind they really make sure you’re taken care of. I wanna thank Honda Borman for making a big decision easier. May God bless you all and I hope we can make more business in the future. Thank you!

Sheena Tubrick

I purchased my Honda CRV from Borman. Braden listened to what I was looking for and what I wanted. I never felt pressured or pressed. Braden stayed late with me helping me select a car. Would definitely go back and recommend them to people!