Stories from real customers

Sam Keyes

Just bought a 2024 Hyundai Palisade from this dealership, and I’ll say the service was friendly and patient. Braden Tidwell, was a great salesman, who didn’t push us, but worked with us to get the car we wanted. I was also very pleased with the financial manager Aaron Driedger, who was extremely understanding and honest with us. My wife being a veteran and myself in the Army, I really appreciated their willing to help us as well as thorough explanation of the entire process. I personally would recommend that all military personnel especially those with soldiers looking to purchase their first vehicle.

mark blachford

Thank you to Bryant Allen. A family member was in the market for a new car. We spent time at this dealership and looked at several new vehicles. He was very knowledgeable about the new vehicles and provided excellent customer service. We did visit another dealership however we returned to Casa Hyundai and got a much better deal. Thanks again Bryant!

Chasity Sanchez

Previous customer of Borman Auto Plex and Braden Tidwell. I came into Casa to trade in and upgrade my sedan to a brand new SUV. Thank you Braden, Stephen and Robert for treating me like family, meeting all my expectations and helping make this possible today. I'm truly blessed with the entire experience. Thank yiu CASA, home of the Nice Guys!

yellowheartxo

Benny helped me buy my first car, I’ve owned my 2022 Veloster N for almost a year with 5K miles on it so far. I’m truly thankful how I’ve been treated here as a customer, they truly do care & treat people honest & respectful. I’ve had nothing but horrible & terrible experience’s at Hyundai of El Paso & do not recommend them! It’s why I decided to buy my vehicle at Hyundai of Borman at Las Cruces, thank you Borman! Unfortunately I’ll be seeing them soon for some body work & repair’s to my car because someone t-boned me the other day so I’ll post another review when my car is fixed. I’m super depressed & upset as I’ve worked hard for my vehicle & just nervous with the overall situation, hopefully everything goes well, wish me luck.

Michael Davis

My wife and I purchased a new 2024 Tucson at Casa Hyundai this past weekend. I normally never write a review for anything! I have to say that Luciano that does the trade - ins was amazing. I called several days before to get an approximate value on my car, he not only was on top of that, but he worked with our salesman Rich on the sale of our new vehicle. These two men went above and beyond what you normally find in this modern age!! REAL SERVICE BY MEN THAT ACTUALLY CARED about all questions that my wife and I asked!! Rich was on top of all the new car's features and warranties and Luciano worked on getting us the best price for our trade in.... Highly recommend Casa Autoplex and these two in particular!!

Melissa D

Thanks Braden for selling me the 2024 Elantra I love it. Very patient and respectful and even answering questions after sale on things I asked about vehicle function. Appreciate you.

Bob Videto

Very pleased with my decision to buy a Kona Electric. It's a wonderful vehicle. I worked with Isaiah Reed, who helped all the way through. The buying experience was really nice - no pressure to load on add-ons. Good price for the trade-in, too

Kurt Reynertson

Cristian was more than helpful. He went above and beyond to make sure we were taken care of. Highly recommend this young man

Jay Shah

As someone who lives in Albuquerque but has bought his last five cars outside of Albuquerque, I have experience working remotely with dealers to purchase a vehicle. Some dealers are great at it and others are completely inept. I'm happy to report that Casa Hyundai in Las Cruces was one of my overall positive experiences. My salesman Omar took me seriously from the get-go and provided all requested information quickly and without fuss. Sometimes you'll run into a dealer that treats all out-of-city buyers as tire kickers and that's always frustrating, but Omar treated me as if I was in the showroom with him, even though everything was done via phone/text/email. I was looking to purchase a very specific vehicle: 2025 Santa Fe Calligraphy Hybrid in one of the two matte paint options. I was simultaneously talking to four dealers: Colorado Springs (Phil Long), Peoria AZ, Farmington NM (Horace), and Las Cruces NM. Out of all four, Casa Hyundai gave me more for my trade-in than anyone else which went a long way towards making my decision. I was a cash buyer, so they also waived the doc fees which helped. One thing I don't like is they still impose non-negotiable add-ons like etching. Casa, it isn't 2021 anymore. Covid is over, cut that out. The next day I drove down to Las Cruces and purchasing the car took about an hour. Longer than I would have liked, there was a lot of waiting around waiting for different departments (i.e. finance) to become available. But overall the process was easy and they didn't try to sell me on extended warranties which I appreciated. The answer is always no, but we weren't forced to do the song & dance. One thing for cash buyers that they didn't tell me: it takes them 3 weeks to clear your personal check before mailing you the MSO so you can register the vehicle. If you're paying cash, just save everyone time/headache and bring a cashier's check. If Omar had told me this, it's what I would have done. I don't like waiting around for 3 weeks to register the car, but maybe that's just a personal preference. Overall, great experience and would buy another vehicle from Casa Hyundai and Omar.

Geri Bickham

Braden and Barry with Stephen helped us get a good deal with Houston and I! Much love and appreciation, they worked hard gave much effort even took a couple of times picking out the right vehicle. They really wanted to make it happen today, not tomorrow. Thank you again, customer service is great met us upfront and directed us to earn our business.

Sterling Hayes

Braden T was able to excellently help me find the vehicle I liked and made sure to help me towards a good price point so I wouldn’t break the bank he was very knowledgeable on the vehicle I wanted and helped me all the way though the process of setting up the car so I could just drive off the lot, Thanks a lot💪

Geri Bickham

Braden and Barry with Stephen helped us get a good deal with Houston and I! Much love and appreciation, they worked hard gave much effort even took a couple of times picking out the right vehicle. They really wanted to make it happen today, not tomorrow. Thank you again, customer service is great met us upfront and directed us to earn our business.

Jay Shah

As someone who lives in Albuquerque but has bought his last five cars outside of Albuquerque, I have experience working remotely with dealers to purchase a vehicle. Some dealers are great at it and others are completely inept. I'm happy to report that Casa Hyundai in Las Cruces was one of my overall positive experiences. My salesman Omar took me seriously from the get-go and provided all requested information quickly and without fuss. Sometimes you'll run into a dealer that treats all out-of-city buyers as tire kickers and that's always frustrating, but Omar treated me as if I was in the showroom with him, even though everything was done via phone/text/email. I was looking to purchase a very specific vehicle: 2025 Santa Fe Calligraphy Hybrid in one of the two matte paint options. I was simultaneously talking to four dealers: Colorado Springs (Phil Long), Peoria AZ, Farmington NM (Horace), and Las Cruces NM. Out of all four, Casa Hyundai gave me more for my trade-in than anyone else which went a long way towards making my decision. I was a cash buyer, so they also waived the doc fees which helped. One thing I don't like is they still impose non-negotiable add-ons like etching. Casa, it isn't 2021 anymore. Covid is over, cut that out. The next day I drove down to Las Cruces and purchasing the car took about an hour. Longer than I would have liked, there was a lot of waiting around waiting for different departments (i.e. finance) to become available. But overall the process was easy and they didn't try to sell me on extended warranties which I appreciated. The answer is always no, but we weren't forced to do the song & dance. One thing for cash buyers that they didn't tell me: it takes them 3 weeks to clear your personal check before mailing you the MSO so you can register the vehicle. If you're paying cash, just save everyone time/headache and bring a cashier's check. If Omar had told me this, it's what I would have done. I don't like waiting around for 3 weeks to register the car, but maybe that's just a personal preference. Overall, great experience and would buy another vehicle from Casa Hyundai and Omar.

Nicole “Maelee” Cruz

I wanna say thank you to Bryant Allen he was so amazing and truly went out of his way to get me the vehicle I wanted !!! He’s a really cool guy and I’m so appreciative that I finally have a big vehicle for me and my family 🥰

Richard Ojinaga

Sales personnel worked as a team to help us find what we were looking for. Pleasant, personable and professional; not pushy. Christian and Danna took such good care of us. We couldn’t be happier with the result. That result was us purchasing a 2025 Santa Fe from Hyundai of Las Cruces.

Luis Molina

The customer service and financial managers were great

Jordan Maci

I always choose Casa because they always deliver outstanding service. My wife and I live in Horizon/El Paso, and she had her heart set on a 2025 Hyundai Santa Fe. We made the trip to Las Cruces and left thrilled with our brand new vehicle. A big thank you to our salesman, Jim Mesa and special thanks to Barry Good Deals and Tony Duran for their exceptional assistance. You all do an amazing job!

Kelsey Hermida

super friendly and welcoming environment! Amazing customer service, and the crew really helps the best of your interest! thank you braden! we will sure be back! :)

Eric Fraass

Everyone went out of their way to ensure my wife as able to get the vehicle she wanted.

Ms Sol Baca-Rivera

After looking online for a Hyundai Tucson, I am a returning customer found one i liked and scheduled a new appt with Jay and Nathan who tagged team. They helped assist me and they are friendly, knowledgeable, and getting straightforward to my new vehicle purchase. After delivery followup, Brandon happily made sure everything was good. Braden at Honda was available to help enroll me for the Hyundai BlueLink waiting on activation. Casa has a great team from start to finish, enjoying my new vehicle learning all the new equipment. Thank you again for the service!

Mike Salles

I purchased a Hyundai Tucson, with Sergio assisting throughout the process. After a little negotiation, we reached a deal we could both agree to. I enjoyed dealing with Sergio and would recommend him to my friends. If you are looking for a Hyundai, check out Casa Hyundai in Las Cruces and ask for Sergio.

Norene Canada

They made this purchase so easy!! They even delivered the car. I would recommend them! Car buying made easy!!

Martin Duran

Nice guys good deals

Dianna Lewis

I love Borman they go above and beyond for their customers.